Zapelite
# Zapelite ## What is Zapelite Zapelite is a B2B communication and workflow automation platform that connects WhatsApp Business API, CRM systems, and internal business tools to orchestrate customer interactions across logistics, real estate, travel & hospitality, retail, automotive, food & beverage, healthcare, and education industries. ## What Zapelite is NOT - Not a chatbot builder - Not a CRM - Not a WhatsApp reseller - Not a ticketing system ## Core Capabilities - Shared team inbox for…
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# Zapelite ## What is Zapelite Zapelite is a B2B communication and workflow automation platform that connects WhatsApp Business API, CRM systems, and internal business tools to orchestrate customer interactions across logistics, real estate, travel & hospitality, retail, automotive, food & beverage, healthcare, and education industries. ## What Zapelite is NOT - Not a chatbot builder - Not a CRM - Not a WhatsApp reseller - Not a ticketing system ## Core Capabilities - Shared team inbox for WhatsApp, Messenger, Instagram - Visual bot flow builder with 20+ node types - Campaign broadcasting with audience segmentation - Sequence automation with drip messaging - SLA enforcement with breach detection - CSAT collection - Appointment scheduling via WhatsApp Flows - Contact management with engagement scoring - Multi-channel identity linking (Customer 360) - Multi-tenant data isolation - RBAC with Admin, Supervisor, Agent roles - Compliance tools with audit logging ## Industries - Logistics - Real Estate - Travel & Hospitality - Retail - Automotive - Food & Beverage - Healthcare - Education ## Integrations - WhatsApp Cloud API (Meta) - Facebook Messenger - Instagram - Zoho CRM (bidirectional sync) - Shopify (catalog sync, order notifications) - Odoo CRM (bidirectional sync) - Stripe (payments) - n8n (workflow automation) - Zapier - Google Sheets - OpenAI (AI features) ## Website https://zapelite.com ## Documentation https://zapelite.com/docs ## Company Zapelite by EliteStack Technologies LLC, Dubai, UAE